Returns & Exchanges

At Carex, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your purchase isn't the perfect fit, we are here to help you find an exchange or process a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely place the unworn garments in their original packaging, ensuring all designer tags and labels remain attached.

3

Label and Ship

Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing